REZILIENZ
FAQ
Where does your jewelry come from?
It is carefully handmade by our own designer Jeron in Singapore.
What kind of material are you using?
Most of our products are made with Swarovski Element, stainless steel wires & rhodium chains.
Why stainless steel & rhodium?
Every piece of jewelry is unique and carefully handmade. At Rezilienz, we choose stainless steel & rhodium as it is easier to maintain and your special piece of jewelry will last longer as it does not tarnish, unlike silver.
Why Swarovski Element?
We choose Swarovski Element for the crystal quality and the shine induced by the cut of the crystal.
How unique is your jewelry?
Every piece of jewelry is handmade with each design only available in limited quantities. Some special edition pieces will be limited to one piece only. Every piece of jewelry will come with a unique serial number in the authenticity card provided.
Does Rezilienz provide custom-made services?
Yes, we do! If you have a special design of your own, contact us at info@rezilienz.com and our designer will be more than happy to serve you!
Do you provide repairs of jewelry from REZILIENZ?
Yes we do! We are committed to providing you with great customer service and every REZILIENZ products come with a 2 years Warranty Your Jewelry is automatically registered when you purchase with REZILIENZ.
If you need your jewelry repaired, please e-mail us titled “Repairs” to info@rezilienz.com with the following information.
-*Full Name
-*Serial Number of the jewelry
-A Photo of the jewelry to repair
-Date of purchase
*Please provide the full information from the invoice and authenticity card.
Do you provide international shipping?
Currently we do not accept international orders through the website to inquire about international order please kindly contact us at sales@rezilienz.com
Singapore Shipping
There may be an extra charge of $10 any where in Singapore, after the promotions of free shipping is over.